Shoppers Faq  
How do I register to shop on Rise Creatives? What payment methods do you accept?
I've forgotton my password. What is your returns policy?
How do I buy something? How do I return my order?
Can I buy from more than one Seller in one transaction? Why can't I see the Create return link?
Do I need to create a customer account? Who do I return my order to?
How do I pay for an item? How long do I have to return an item(s)?
How much does postage cost? Will postage cost be reimbursed?
How long will delivery take? When will I be refunded?
My Orders Is your site secure?
Who do I contact if I have a question about my order? How do I contact Rise Creatives?

 

1. How do I register to shop on Rise Creatives?

To purchase goods on Rise Creatives you need to create a Customer account. You will be asked to complete a short registration form. You will need to provide your first name, surname and an email address. We need an email address to process and check your orders.

2. I’ve forgotten my password?

If you have forgotten your password, no problem, simply click on the ‘forgotten password’ link from the sign in page. You will be given instructions on what to do.

3. How do I buy something?

All products for sale on the site are designed and made by Irish and European artists and designer-makers. They are selected by Rise Creatives to ensure that only high quality contemporary art and design work is sold.

The site is designed for ease of use. To find an item all you need to do is either browse by category in the Shop for... section or use the search facility. To locate a specific Seller or their shop click on the members’ directory link at the top of the page.

When you find an item you want to purchase click the Add to bag button on the product page and the item will automatically be added to your shopping bag. When an item has been added you can view the contents of your shopping bag and/or go to the checkout.

Items will remain in the shopping bag until you have completed the checkout process or removed the items. If you log out and leave the items in the bag when you log back in, you will be asked if you would like to checkout your items or continue shopping.

Many of the items made by Sellers are one-offs, so please remember that adding an item to your bag does not mean it has been removed from sale, so if you leave it in your bag for too long you may lose out to another shopper!

4. Can I buy from more than one Seller in one transaction?

Yes you can. You can add a number of products to your shopping bag and checkout all items in one go. A record of all items purchased will be listed in the Order History section of your Customer account.

5. Do I need to create a Customer account?

Yes, we need an email address to process and check orders. To create an account all you need to do is complete a very short online form.

6. How do I pay for an item?

All payment transactions are carried out using PayPal. We do not hold or process any credit card details. When you go to pay for your items at checkout you will be taken to PayPal to make the payment.

7. How much does postage cost?

This will vary depending on the Sellers. Please note: if ordering from more than one Seller, your items will arrive as separate packages, at different times and shipping costs.

Sellers will have different charges e.g. some will offer free delivery, some will offer free or reduced delivery charges on orders above a certain value, others will base delivery costs on size and weight of a package. Important: please refer to individual Sellers pages for delivery charges and timescales.
Delivery costs for your order will be displayed on the Checkout page so you can clearly see the total cost of your purchase(s).

8. How long will delivery take?

Delivery times will vary according to each Seller. Please check individual Seller’s delivery times and charges which can be found in the Seller’s Delivery page information located on their shops’ homepage and product pages.

9. My Orders

A list of all your orders can be located in the Order History section of your account. In the Order History section you can search for a specific order or display all orders, print order invoices or contact a Seller about a specific order.

10. Who do I contact if I have a question about my order?

If making an enquiry regarding your order please contact the Seller directly. Contact details for Sellers can be found on the contact page of each Seller’s shop.

If you contact us we will direct your query to the Seller. The Seller will deal with your enquiry in the first instance. We will of course be happy to help if needed. To review the status of your order, sign in to your account and go to the Order History section.

We encourage Sellers to respond to Customer queries on the same day the query is sent but sometimes circumstance will not allow this so please be patient. If you haven’t received a response after at least 3 working days please feel free to contact us using our contact form or by telephone.

11. What payment methods do you accept?

Payment is made through PayPal. The following cards can be used MasterCard, Visa, American Express 3V and Discover.

12. What is your returns policy?

For information regarding returns please read our Returns policy. Please note that each Seller will also have their own returns policy which can be viewed in their individual shops in the Returns page.

13. How do I return my order?

To return an order you will need to log into your Customer account and go to the Order History section. Search for the relevant order and select it. At the top of the order invoice screen click the Create return link. Complete the Create Return Request form giving a reason for returning the product. A Rise Creatives Customer service agent will contact you. Your order must be returned to the Seller. Please do not return your order to Rise Creatives.

14. Why can’t I see the Create return link?

If there is no Create return link, it means that the products in the order are not returnable or the product return time has expired. In this situation, you cannot create a return request. Please contact us directly at customerservice[at]risecreatives[dot]ie in this case.

15. Who do I return my order to?

Your order must be returned to the Seller. Please do not return your order to Rise Creatives.

16. How long do I have to return it?

Unless stated otherwise in the Seller’s return policy, you will have 30 days to return your purchase(s). Before returning an item you must complete the Create Return Request form located in the Order History section of your Customer account.

17. Will postage costs be reimbursed?

The cost of return postage will be at your expense unless the goods are faulty.

18. When will I be refunded?

Once the goods have been returned and checked by the Seller and you have followed all the procedures and times frames set out in Rise Creatives returns guidelines, refunds will be made to you with 28 days of receipt of returned goods.

19. Is your site secure?

Here at Rise Creatives we want to provide you with a safe and secure shopping experience wherever possible. Our site is SSL certified. Also, when paying for your items you will be taken to the PayPal website for secure payment. We do not process credit card payments or store credit card details. PayPal is the preferred method of payment because it offers total security and it uses the latest technology to protect your credit card information.

20. How can I contact Rise Creatives?

If you have a question about a product please go to the relevant product page and click on the link Ask a question about this product.

If you have a question about an order please contact us at orders[at]risecreatives[dot]ie. You will also find this email at the top of your order invoice.

If you have a question for a Seller please contact them directly. You will find their contact details in their About & Contact page in their individual shops.

For general enquiries you can contact us using our contact form.

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